Refund & Digital Download Policy

Last updated: October 20, 2026

NY Elevated sells downloadable planning guides. These are digital products; no physical item is shipped or returned.

Download or file problems

If your download email is missing, a link does not work, or a file will not open, email contactnyelevated@gmail.com with your order number, the email used at checkout and a description of the issue. We will help you access the purchased file and review any unresolved delivery or file problem.

Refund requests

Contact us if you were charged twice for the same purchase, did not receive the purchased guide, or believe the product materially differs from its description. Include your order number and the reason for your request. We review requests individually and explain the available resolution, which may include resending the download, replacing a defective file or issuing a refund. Other refund requests are considered individually; a change-of-mind refund is not automatically guaranteed.

Approved refunds

If a refund is approved, it is returned to the original payment method. The time it takes to appear depends on your bank or payment provider. We do not charge a restocking fee for a digital guide.

Venue bookings

The guide price does not include restaurant bills, drinks, tickets, parking, accommodation or reservations. Refunds for purchases made directly with a venue are handled by that venue under its own terms.

Your rights

This policy does not exclude or limit consumer rights or remedies that apply under law. For support or to raise a refund or cancellation request, email contactnyelevated@gmail.com.